HOS-120
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Service Management
Perform proper procedures for various tasks, such as greeting, seating, order taking, tray carrying, and reservations
Explain and practice the importance of hygiene, grooming, organization, and safety in a dining room
Identify remarkable service in all sectors of hospitality and describe how it contributes to guest retention
Demonstrate hospitality and guest recovery in the restaurant sector
Anticipate guests’ needs in all sectors of hospitality
Demonstrate teamwork during restaurant service
Managing Employees
Service Standards
Service Delivery
Guest Retention
Managing Customers
Beverage Service
Remarkable Service
Guest Recovery