HOS-225
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Hotel Operations
Describe the basic concepts such as hotel operations, hotel organizations, hotel structure and the development process
Identify and have a basic understanding of the different departments of a hotel including: administration, rooms division, food and beverage, accounting, human resources, housekeeping department, engineering, and security
Illustrate the changing environment of the hotel industry as it relates to the use of technology, the influence of third parties such as AirBnb, and the changes being driven by the lifestyles, preferences, and demands of upcoming generations
Human resources
Controller
The front office
Housekeeping
Food and beverage
Safety and property security
Sales and marketing
Accounting
Facility engineering and maintenance
Global environment
Franchising and contract management